FAQ
Welcome to our FAQ. We’re delighted to have you as a customer. We’ve compiled answers to the most frequently asked questions to help you.
Products
Are online prices the same in stores?
Regular prices are the same online and in stores, but some promotions may differ between them.
Are the products the same in-store and online?
The product selection is largely the same, with the exception of certain products that may only be available in stores. Please note that depending on the store’s size, the entire collection may not be available everywhere.
Orders
Can I modify or cancel my order?
Orders cannot be modified or canceled once they have been processed. If your purchase does not meet your needs, you can return it to GO Sport by requesting a return. For more information about refunds, please refer to our return policy.
How can I track my order?
Once your order has been placed, you will receive a confirmation email containing an order number. Shipments are generally sent by Purolator or Canada Post, and you will receive an email with your tracking number.
Gift cards
Where can I use a GO Sport gift card?
GO Sport gift cards are valid exclusively in stores. They cannot be used for online purchases.
Can I check my gift card balance?
Yes, you can check your gift card balance in-store at any time.
Why give a GO Sport gift card?
The GO Sport gift card is a great way to delight sports, fitness, and outdoor enthusiasts. It lets everyone choose the equipment that suits them, at the perfect time.



