Refund policy

COVID: Preventive Measures

LEGAL NOTICE / CONDITIONS OF SALE

If the products you have purchased from Go Sport are not entirely satisfactory to you, we will grant returns within 15 days of receipt, provided all of the following conditions are met:

During containment, we will allow an additional 15 days to reopen stores.

      • The item has not been worn.
      • It is still in its original box.
      • You have the invoice or receipt for the transaction.

In the event that the return does not comply with these criteria, the product may be returned to you and the delivery costs may be billed to you.

HOW TO MAKE A RETURN

AT THE STORE (Free)

Please come to the store nearest you with your item.

Have your order sheet ready. The item (s) must comply with the criteria mentioned above.

The store clerk will notify us of your return.

Please note that refunds will be made from the same payment method used on the original purchase. No refund on shipping costs and your return will be made within 3-7 business days.

As a preventive health measure, all returns are quarantined for a minimum period of 3 days before being processed by our employees.

 

BY CARRIER (At your expense)

If your merchandise is defective, you must write to us at the following email: support@shoespop.com

For all other normal returns, if you return the package to the Go Sport warehouse(at your expense), the merchandise must be properly packaged in order to protect it. We advise you to take out insurance in case of loss.

We will reimburse upon receipt of the package, using the same method of payment as the purchase. No reimbursement on initial freight costs and vPlease allow 3-7 business days for carrier shipping time and credit processing.

SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:

Go Sport - WEB
100 12th avenue
Deschaillons-sur Saint-Laurent, QC
G0S 1G0

Important:

** In-store purchases can only be processed in-store

** If you are not completely satisfied with your purchase, Go Sportagrees to abide by its return policy appearing above.

EXCHANGE OF SIZES:

Communicate by email at: info@gosport.cafor authorization and applicable instructions.

GUARANTEE

Articles provided by Go Sportare new and without defects. They are guaranteed for a period of 30 days from the date of purchase against any manufacturing defect if the product has been used under normal conditions. In these cases, we will either replace the product or refund you using the same payment method as the purchase.